Customer Service

Customer satisfaction is EBE Solutions’ first priority. This is why our customer service ranges from competent consulting and support in the selection of suitable products and services to the supply and installation of reliable products up to competent technical support.

Consulting 

The selection of an appropriate system, the specification and exact delimitation of the requirements are the basis for a successful cooperation and an efficient project realization.

EBE Solutions GmbH supports this with expertise and knowledge of the applicable standards, laws and regulations.

Maintenance and Technical Support

Our technical experts are available by phone and if necessary on site in case any questions arise. Short distances and clear guidelines within the organisation enable rapid, competent support even for complex problems.

Upon request, we also take over the maintenance as well as any legally required inspections.

Training

Systems in the field of road and rail are mostly operating over many years and decades. For optimum care of plants EBE Solutions GmbH performs appropriate product trainings either at the customer site or at one of the company's locations. In addition, we also provide training on special topics (e.g. in the areas level crossing safety and railway safety technique).